qr888 Privacy Policy

The personal data qr888 collects when you sign up

Opening a qr888 account asks for your full name as it appears on your ID, a Malaysian mobile number, your date of birth and a password. We also log the IP address and device used at registration. Account sharing and duplicate sign-ups are the two problems our team handles most often, and both are far easier to spot with that record in place.

Nothing else is required to start browsing the lobby. Extra detail usually arrives later, when you claim the first deposit bonus or request a withdrawal, because both routes trigger checks that a bare account never does.

Account details you type in yourself

Name, mobile number, date of birth and password, plus anything you add in your qr888 profile, such as a nickname for chat. You can correct most of these from the profile screen. A change of legal name is different: support will ask for a document before it is approved, so a verified account cannot be renamed by someone who happens to hold the password.

Records qr888 creates as you play

Bet history, session length, deposit and withdrawal requests, bonus claims, and the messages you send to support. Nobody types these in; the platform generates them. They are the records we rely on when a dispute about a wager, a balance or a bonus balance needs sorting out weeks later.

Payment records behind every ringgit you move

A deposit through Touch ’n Go eWallet, DuitNow, FPX Online Banking or Bank Transfer leaves a trail: amount, time, reference number, and the sending account holder’s name where the channel supplies it. We never see or store your banking password or your e-wallet PIN at any point in that flow.

The minimum deposit at qr888 is RM25 and most transfers arrive in about 3 minutes. Because of that speed, the reference number matters more than the screenshot. If a payment is slow to appear, support can match your transfer to your qr888 account with that number alone, without asking you for anything else.

How live chat, device data and IP addresses are used

Our 24/7 Live Chat keeps a transcript of every conversation. Transcripts let a second agent pick up exactly where the first left off, and they give both sides a record if you later question what you were told about a wagering rule or a withdrawal limit.

Device data covers browser type, screen size, operating system and a rough location derived from your IP address. We use it to keep sessions secure, to serve a lobby that fits your screen, and to notice when one qr888 account suddenly signs in from two distant places within minutes.

Records qr888 holds, and what happens to them later

The table below is the short version of our retention rules. Where a licensing or anti-money-laundering duty sets a longer period, that duty wins over the general answer in the third column.

Who sees your data outside qr888

Staff access is limited by role. Agents see the account and chat history needed to answer you, payment staff see transaction records, and nobody in support can read your password, because it is stored hashed rather than in plain text.

Outside the company, four groups of recipients matter. Game providers including Habanero, CQ9, JILI, JDB and Playtech receive a session token and bet data, not your name or your bank details. Payment channels receive what they need to move the money. Fraud screening partners receive the ID you submit. Regulators or the police receive records only when a lawful written request arrives.

We do not sell player data, and we do not pass your mobile number to outside marketers. If you receive a promotion from a name you do not recognise, forward it to support through live chat rather than replying to it.

Verification checks before your first withdrawal

Before your first withdrawal, qr888 asks for one photo ID: your National ID Card (NID), passport or driving licence. The name and date of birth on the document must match your profile, and the photo has to be clear enough to read. The check exists so that a payout cannot be sent to someone who guessed a password.

Reviews take up to 24 hours. Once the check clears, the minimum withdrawal is RM130 and the first payout usually lands in about 60 minutes. The daily ceiling on a standard account is RM22,500, and VIP tiers lift that figure for players who reach them. Uploaded documents are stored encrypted and are never used for anything except identity and fraud checks.

Your rights over the data qr888 holds

You can ask for a copy of your data, ask for a correction, object to a particular use, or ask us to close the account and delete whatever we are not obliged to keep. Requests are free and you do not need to give a reason for them.

1. Open live chat

   Sign in to your qr888 account and start a chat with support. Say which right you want to use and which records the request covers, so the agent can scope it correctly from the first message.

2. Confirm it is really you

   Support may ask a security question or request the same ID used for verification. This step exists so a request cannot be made by someone who simply has access to your phone.

3. Wait for the written reply

   Most requests are answered within a few working days. A deletion is confirmed in writing, with a short note on which records had to be kept and the rule that required it.

Cookies and the data stored in your browser

The site sets a small number of cookies: a session cookie that keeps you signed in, a security cookie that helps us detect tampering with a login form, and a preference cookie for language and layout. Blocking all of them will stop login from working on the qr888 site.

Analytics cookies record page views and are read only in aggregate, so a report tells us that a guide was useful, never who read it. You can clear them from your browser settings whenever you like; the practical effect is that your next visit starts fresh and any saved lobby filter is gone.

Privacy questions players ask our support team